Information we collect

Terranova may collect information that you provide directly, information related to your orders, and technical information created when you use our website.

• Contact information, such as your name, email address, billing details, and delivery details.
• Order information, such as products purchased, order number, order status, and customer support history.
• Account information, if you create or use an account on the Terranova website.
• Payment-related information needed to complete a transaction through PayPal, Stripe, or credit card processing.
• Website usage information, such as pages viewed, device details, browser type, approximate location information, cookies, and analytics data.
• Messages you send to Terranova, including customer service questions, return requests, exchange requests, product questions, and account help requests.

How we use information

Terranova uses customer information to operate the store, process orders, improve the shopping experience, and respond to customer requests.

• To process, confirm, fulfill, and manage orders.
• To provide customer support for orders, shipping, returns, exchanges, product questions, and account help.
• To send order updates, service messages, and important account or transaction information.
• To review and improve website performance, product browsing, customer experience, and store security.
• To help prevent misuse, unauthorized activity, payment issues, or other activity that may affect store safety.
• To send marketing emails when you have subscribed or otherwise provided permission to receive them.

Order processing

When you place an order with Terranova, we use the information you provide to review your order, process payment, prepare the order, communicate with you, and provide customer support when needed.

We may also use order information to confirm purchase details, help with returns or exchanges, review damaged or wrong item requests, and maintain accurate transaction records.

Payment information

Terranova uses PayPal, Stripe, and credit card processing to help complete customer payments. Payment details are handled by the selected payment processor as needed to authorize, process, verify, or refund a transaction.

Terranova does not ask customers to send full payment card details by email. Please do not include sensitive payment information in messages to customer support.

Cookies and analytics

Terranova uses cookies and analytics tracking to support website functionality, understand store performance, improve browsing, remember preferences, and help maintain a secure shopping experience.

• Essential cookies help the website function properly, including cart, checkout, and account features.
• Preference cookies may help remember choices that improve your browsing experience.
• Analytics data helps us understand how visitors use the website and how the store can be improved.
• Security-related technologies may help detect unusual activity and protect the website.

You may be able to control cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

Email marketing

If you subscribe to Terranova email marketing, we may use your email address to send updates, promotions, product news, and store communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at [email protected]. Transactional messages, such as order updates or customer support replies, may still be sent when needed.

Service providers

Terranova may share limited information with service providers that help operate the online store and support customer orders.

Data security

Terranova uses reasonable administrative, technical, and organizational measures intended to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

No website, payment system, email system, or online transmission method can be guaranteed to be completely secure. Please contact us if you believe your information may have been used without authorization.

Data retention

Terranova keeps customer information for as long as needed to provide services, process orders, respond to customer requests, maintain business records, resolve disputes, improve store operations, and meet applicable recordkeeping requirements.

The retention period may vary depending on the type of information, the reason it was collected, and whether it is needed for order history, customer support, security, or payment records.

Customer privacy rights

Depending on where you live, you may have rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, or a copy of certain information.

• You may ask Terranova to review what personal information is associated with your customer request.
• You may ask us to correct information that is inaccurate or incomplete.
• You may ask about deletion or restriction of certain information, where available and appropriate.
• You may unsubscribe from marketing emails at any time.
• You may manage some cookies through your browser settings.

To make a privacy request, contact Terranova at [email protected]. We may need to verify your identity before completing certain requests.

Children’s privacy

Terranova does not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request and take appropriate steps.

International users

If you access Terranova from outside the region where our store services are operated, your information may be processed, stored, or handled in a place different from where you live.

By using the website or placing an order, you understand that information may be handled as needed to provide store services, process payments, support orders, and respond to customer requests.

Policy updates

Terranova may update this Privacy Policy from time to time to reflect changes in store operations, website features, privacy practices, or applicable requirements.

When updates are made, the “Last updated” date near the top of this page will be revised. Please review this page periodically to stay informed about how Terranova handles customer information.

Contact Terranova

If you have questions about this Privacy Policy, your personal information, email marketing, cookies, analytics, or a privacy request, contact Terranova at [email protected].