Order processing time

Terranova orders are typically processed within 1–3 days after the order is placed. Processing time includes order review, payment confirmation, item preparation, and packing before shipment.

Processing time may be affected by order volume, item availability, incorrect order information, payment review, or other situations that require additional customer support.

Estimated delivery time

After your order has been processed and shipped, the estimated delivery time is 2–5 days. Delivery time is an estimate and may vary depending on destination, local delivery conditions, weather, customs review, carrier handling, or other events outside normal store operations.

Terranova does not invent or promise a fixed delivery guarantee. If your package is delayed, please contact us so we can help review the available order and tracking information.

Shipping destinations

Terranova provides Free Worldwide Shipping for eligible online orders. Shipping availability may depend on the destination entered at checkout and whether the order can be delivered to that location.

Please make sure your shipping address is complete and accurate before placing your order. If we are unable to ship to a specific destination, our customer service team will contact you using the information provided with your order.

Shipping rates

Terranova offers Free Worldwide Shipping. Customers are not charged a separate standard shipping fee for eligible orders.

Tracking information

Once your order has shipped, tracking information will usually be updated within 1–3 days after shipment.

• Tracking may take time to appear after the package has been handed over for delivery.
• If tracking does not update immediately, please check again within the stated update window.
• If tracking has not updated after 1–3 days from shipment, contact Terranova customer support for help.

Wrong or incomplete address

Customers are responsible for entering the correct shipping details at checkout. Please review your name, street address, apartment or unit number, city, state or region, postal code, country, phone field if requested at checkout, and email address before submitting your order.

If you notice an address error after placing an order, contact Terranova as soon as possible at [email protected]. We will try to help, but address changes may not be possible once an order has been processed or shipped.

Customs, duties, and import taxes

Customs duties, import taxes, brokerage fees, or other government charges are included in Terranova Free Worldwide Shipping. If these fees apply to your shipment, they will be covered by us.

Delivery may still be delayed by customs review, destination-country processing, or local delivery procedures. If you receive a notice related to customs or import fees, please contact our customer service team before making any payment or taking further action.

Lost, delayed, or damaged packages

Order support and shipping questions

For shipping questions, tracking help, incorrect address issues, delayed orders, damaged packages, or customs-related support, contact Terranova customer service at [email protected].

Please include your order number, the email address used at checkout, your shipping address, and a clear description of the issue so our team can review your request more efficiently.