30-day return window

Terranova offers 30 Days Free Returns. You may request a return within 30 days of receiving your order, as long as the item meets the eligibility requirements below.

Returns must be started by contacting our customer service team first. Returns sent without contacting customer service first may not be accepted.

Return eligibility

To be eligible for a return, your item should be in a condition suitable for review once received by our return team.

• The return request must be made within 30 days of receiving the order.
• The item should be unworn, unused, unwashed, and in its original condition.
• Original packaging, product tags, labels, and accessories should be included when available.
• The item must match the order information provided in your return request.
• Proof of purchase or order information may be required to review your request.

Non-returnable items

Some items may not be eligible for return for hygiene, safety, condition, or sale-status reasons.

• Items that have been worn, washed, altered, damaged after delivery, or used beyond inspection.
• Items missing important packaging, labels, tags, or included accessories.
• Items that cannot be matched to the original Terranova order.
• Personalized, custom, or special-order items, if applicable.
• Items clearly marked as final sale, if applicable, unless the item arrives damaged or incorrect.

How to start a return

Please contact Terranova customer service before sending any return. Do not send items back without return instructions.

1. Email [email protected] within 30 days of receiving your order.
2. Include your full name, order number, email address used at checkout, and the item you want to return.
3. Explain the reason for your return request.
4. Wait for our customer service team to send the correct return instructions and return details.
5. Follow the return instructions carefully so your return can be reviewed after it arrives.

Return shipping cost

Terranova offers 30 Days Free Returns when your return request is approved and you follow the return instructions provided by customer service.

Returns sent without approval, without following the provided instructions, or to an incorrect location may not qualify for free return handling and may not be accepted.

Refund process

After your returned item is received and inspected, we will review whether it meets the return eligibility requirements.

• If the return is approved, the refund will be processed to the original payment method when possible.
• Refund processing time is 3–15 days after the returned item is received and inspected.
• Your bank, card provider, or payment service may need additional time to post the refund to your account.
• Original order details may be reviewed before a refund is approved.

Exchanges

If you need a different size, color, or item, please contact Terranova customer service at [email protected] before sending anything back.

Exchange options may depend on item availability and return eligibility. If an exchange is not available, our customer service team will provide the next steps for your return request.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at [email protected].

Include your order number, a clear description of the issue, and photos of the item, packaging, label, or any visible problem. This helps our team review your request and provide return instructions or the next available solution.

Final sale rules

If an item is clearly marked as final sale, it may not be eligible for return or exchange unless it arrives damaged, defective, or incorrect.

If you are unsure whether your item is eligible, please contact customer service before sending it back.

Contact information

For return instructions, exchange questions, damaged or wrong item support, or refund updates, contact Terranova customer service at [email protected].

Please include your order number and the email address used at checkout so our team can review your request more efficiently.