Overview

This website is operated by Terranova. Throughout the site, the terms “we,” “us,” and “our” refer to Terranova. By visiting our website, browsing products, creating an account, placing an order, or contacting customer support, you agree to follow these Terms of Service.

These terms apply to all users of the site, including visitors, customers, account holders, and anyone who interacts with Terranova online store services.

Acceptance of terms

By using the Terranova website, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree with these terms, you should not use the website or place an order.

Additional policies may apply to specific parts of the shopping experience, including shipping, returns, privacy, payments, and product availability. Those policies are part of the customer experience and should be reviewed before completing a purchase.

Online store terms

You agree to use the Terranova website only for lawful shopping, browsing, account, and customer support purposes. You may not use the website in a way that damages the store, disrupts other users, interferes with checkout, or attempts to access information that does not belong to you.

• You must provide accurate and current information when placing an order or contacting customer support.
• You may not misuse the website, checkout, account features, forms, or customer support channels.
• You may not attempt to copy, scrape, interfere with, or bypass website functionality.
• You are responsible for maintaining the confidentiality of any account information you use on the website.

Product information

Terranova works to present product information clearly, including product names, descriptions, images, colors, sizes, and other details. However, product display may vary depending on screen settings, device type, lighting, or image presentation.

Product information is provided for general shopping guidance. Please review product descriptions, sizing information, and any product detail notes before placing an order.

Pricing and availability

Product prices, promotions, availability, and product details may change without notice. Terranova may update, correct, limit, or remove products at any time.

• Prices shown at checkout should be reviewed before payment is submitted.
• Availability is not guaranteed until an order is reviewed and accepted.
• We may correct pricing, product, or availability errors when identified.
• Promotions may have conditions, limits, or expiration dates when applicable.

Orders and payment

When you place an order with Terranova, you agree to provide accurate order, billing, shipping, contact, and payment information. Orders may be reviewed before acceptance, processing, or shipment.

Shipping reference

Terranova offers Free Worldwide Shipping as described in our Shipping Policy. Shipping terms may include order processing time, estimated delivery time, tracking updates, delivery destinations, customs or tax handling, wrong address issues, and delayed, lost, or damaged package support.

Please review the Terranova Shipping Policy before placing an order. Shipping timelines are estimates and may be affected by order review, delivery destination, local handling, customs review, weather, or other circumstances outside normal store operations.

Return reference

Terranova offers 30 Days Free Returns as described in our Return Policy. Return eligibility, item condition, return instructions, exchanges, damaged or wrong items, and refund processing are handled according to the Return Policy.

Customers must contact Terranova customer service before sending any return. Returns sent without customer service instructions may not be accepted.

Account information

If account features are available, you are responsible for keeping your login details secure and for making sure the information in your account is accurate. Terranova may use account information to support orders, customer service, and store functionality.

If you believe your account information has been used without permission, contact Terranova as soon as possible at [email protected].

Prohibited uses

You may not use the Terranova website, products, services, checkout, forms, or customer support channels for prohibited or harmful purposes.

• Any unlawful, misleading, fraudulent, abusive, or harmful activity.
• Attempts to interfere with website security, checkout, account access, or store operation.
• Uploading or transmitting harmful code, spam, malware, or disruptive content.
• Collecting, copying, scraping, or misusing store content or customer information.
• Using the website in a way that violates the rights of Terranova, customers, or third parties.
• Submitting false, incomplete, or unauthorized order, payment, account, or contact information.

Intellectual property

The Terranova website may include text, images, designs, graphics, logos, product presentation, page layouts, icons, and other content owned by or licensed to Terranova. This content is provided for personal shopping and website use only.

You may not copy, reproduce, distribute, modify, sell, or use Terranova website content for commercial purposes without permission.

Third-party links

The Terranova website may contain links or references to third-party websites, tools, payment services, or resources. These third-party services are not controlled by Terranova.

Terranova is not responsible for third-party websites, content, policies, availability, or actions. You should review the terms and privacy practices of any third-party service you choose to use.

Disclaimer

Terranova provides the website, product information, and online store features on an “as available” basis. We work to keep store information accurate and accessible, but we do not promise that the website will always be uninterrupted, error-free, or fully current at all times.

Nothing in these Terms of Service creates any additional warranty, service promise, or guarantee beyond what is clearly stated in Terranova written store policies or required by applicable consumer protections.

Limitation of liability

To the extent permitted by applicable requirements, Terranova is not responsible for indirect, incidental, special, or consequential losses related to use of the website, inability to use the website, product availability, delays, errors, or third-party services.

This section does not limit any rights that cannot be limited under applicable consumer protection rules.

Changes to these terms

Terranova may update these Terms of Service from time to time to reflect changes in store operations, website features, customer policies, or other business needs.

When updates are made, the “Last updated” date near the top of this page will be revised. Continued use of the website after changes are posted means you accept the updated terms.

Contact information

If you have questions about these Terms of Service, online store use, orders, shipping, returns, account information, or customer support, contact Terranova at [email protected].